Tel: +86-571-85222693


Home > FAQ
Frequently Asked Questions
  • How do I get a quotation?

    All of our prices are based on the stickers, labels and nameplates size and the chosen quantity, the more you buy, the cheaper it becomes.

    In order for us to quote we need to know the following:

    Quantity required - if you are unsure ask for price breaks i.e. 300/500/1000/2000 etc.

    Artwork (drawing) - with the number of print colours, dimension(size), artwork can be in Ai, CorelDraw, PDF, PSD, PNG, JPG etc.

    Material selected - If you are unsure a brief description of your intended application will enable us to advise you.

    Fixing - holes, self adhesive, clips etc.

  • How do you prefer my artwork-logo to be supplied?

    We can accept your designs in almost any format, just send us the best quality logo you have and we'll be able to produce the best possible result:

    As a general rule, our preferred file formats are .pdf .ai .eps .psd and corelDraw files.

    Our artwork team is happy to revise or draw your artwork If your artwork can not work.

  • Can you supply samples of your work?

    Yes. Our sales team will be pleased to provide you with samples that we have recently produced for other clients.

    We can also make the samepls with your own design or request, please feel free to contact our sales team.

  • How do I place an order?

    Once you place an order with us, we will check the details from your request and contact you if anything is unclear, and confirm the delivery date.

    Our artwork team will then turn your sketch into a quality design proof for your approval.

    During each of the stages of our process your product is quality checked so that your signs and labels are exactly to the proof you approved.

  • When do I have to pay? and how can I pay for the goods?

    We require payment prior to despatch of your first order.

    On receipt of your instructions, we will issue a pro-forma invoice, which you may settle by T/T, Wire transfer, Western Union, Paypal..etc.

  • How are the products supplied?

    Stickers on sheet: All of our custom stickers are supplied in an easy-to-peel sheet format.

    Labels on rolls: All of our labels on rolls are supplied on cardboard cores ready for you to peel and apply.

    Sings,badges and nameplates: All of our signs and nameplates are supplied individually, ready to be applied.

  • How fast are your turnaround times?

    We aim to despatch all orders within 5-10 working days of confirmed payment unless it's for a very large quantity.

    If you need your stickers, labels or nameplates quickly, or to a strict deadline, we have a number of express services and courier options to get them to you even faster.

    Contact us to see how quickly we can produce your order.

  • How much do you charge for delivery? and Do you offer international shipping?

    We offer a choice of delivery options and we will quote the best courier cost when quotation.

    We have options for delivery around the world, all of our orders are sent by TNT, UPS, DHL, FedEx..etc, door-to-door service.

    For very heavy goods, we support the sea shipment or airfreight.

  • What are 'quantity breaks'?

    The more you order, the more you save, because designing artwork and setting up the press for your job take the same amount of work whether we print one or one million of your product.

    Our Sales Team are always happy to provide quantity breaks on your quote so you can see which is most economical for your needs. Just ask!

  • Do you provide price lists?

    No. All our bespoke goods are made to order and prices are based on a number of different factors.

    It is not possible for us to produce a price list, but we are pleased to offer email or faxed quotes for most enquiries within 24 hours.

  • How do you print the stickers, labels and nameplates ?

    We print all of our custom stickers, labels and nameplates products using state of the art, high resolution digital printing machines or silkscreen printing machines.

    We print using CMYK inks or PMS color matching but the exact print method differs depending on the sticker product chosen.

  • Can you print or engrave variable data and serial numbers?

    Variable data and serial numbers are available on most of our labels and nameplates range.

  • Can you print different designs on one sheet?

    We can print different designs on a sheet for most of our sticker ranges.

  • How long have you been in the industry?

    We have been in the printing industry for more than 20 years, gathering a vast amount of professional knowledge that we can use to help you create the perfect custom stickers, labels or nameplates for you or your company.

  • How does your service compare to others?

    Our quality of service is the best in the industry and we strive to keep it that way.

    We offer a reliable, friendly service and we invite you to contact usl at any time:

  • Guarantee of Quality & Service

    We want you to be delighted with the products and services you purchase from us. We understand what you require and we aim to exceed your expectations. To confirm our total commitment to you, we are pleased to back up our products and services with the following comprehensive guarantee.

    We'll strive to meet your delivery date whenever possible. If it's impossible to achieve this for whatever reason, we guarantee to inform you of our new anticipated despatch time before the day the goods are expected to arrive with you. If we have not informed you of a late despatch, we'll credit you the carriage charges applicable to the order.

    We guarantee to do our utmost to supply your products to the highest possible standard, but if we should fall short of your expectations in any way, please give us the opportunity to put it right. If we are unable to rectify our error, we will reprint your order FREE OF CHARGE.